Shipping

Due to the COVID-19 pandemic we are currently only able to ship to mainland Spain. But if you would like to place an order for any other destination, please contact us first at hello@virathebrand.com – and we will confirm whether we can deliver to you.

We will deliver your vira handbag within 72 hours of your order. If you order before 12:00 am, we will dispatch your vira handbag on the same day. If you order on Friday after 12:00 pm, we will dispatch your order on the following working day. Please note that we can not send deliveries on weekends or public holidays.

Vira assumes no responsibility on shipping where the clients’ details are incorrect or incomplete – or where delivery issues are directly caused by the delivery company or client.

Returns

Your satisfaction is our top priority, and if you’re not happy with any aspect of your vira bag you have 15 working days to return it. All we ask is that the bag is returned in the same condition that you received it (including packaging) and that you cover the cost of postage.

To request a return, simply email hello@virathebrand.com. Vira will arrange pick up and send an email, confirming your refund.