Shipping

Due to the current COVID-19 outbreak we will only be able to ship to mainland Spain. If you would like to place an order for any other destination, please contact us first at hello@virathebrand.com and we will confirm if we can deliver to you.

We will deliver your Vira handbag within 24-72 hours of your order. If you order before 12:00 am, we will dispatch your Vira handbag within the same day. If you order on Friday after 12:00 pm, we will dispatch your order on the following working day. Note there will not be delivery service on weekends nor public holidays.

Vira will not assume any responsibility when the shipping could not be completed due to errors on the clients details being false, incorrect or incomplete, or due to the delivery not being able to be completed due to causes related to the delivery company itself

Returns

Our goal is your total satisfaction as a customer. To proceed with the return of your Vira handbag, purchased on our online store, you must request it by sending us an email to hello@virathebrand.com within a period not exceeding 15 working days from receipt of the product, and letting us know the reason for the return.

Vira will be in charge of scheduling the collection of the package, which must be in the same conditions as it was delivered (including complete packaging), at the address indicated. Once the package arrives at our offices, it will be examined to verify that it complies with the requirements of returns and then a confirmation email will be sent to the customer indicating the starting process for the refund. The delivery return fee will be borne by the customer.